Booking & Reservations
How do I book a tour? +
Simply click 'Book a Tour' on our website, fill in your details, select your preferred date and tour, and submit. You'll receive a confirmation email within 2 hours.
Do I need to pay upfront? +
No! We don't require upfront payment. You can pay in cash or card on the day of your tour after the confirmation.
Can I cancel or reschedule my booking? +
Yes! You can cancel for free up to 48 hours before your tour. Rescheduling is also available - just let us know as soon as possible.
About Our Tours
What's the minimum group size? +
Our tours require a minimum of 2 people per group. Private tours for 1 person are available - contact us for special pricing.
Are the tours suitable for children? +
Absolutely! Most of our tours are family-friendly. For adventure tours like rafting or hiking, we have age restrictions for safety - contact us for details.
What's included in the tour price? +
Tour prices include professional guide, transportation, and all entry fees where applicable. Some tours include meals - check the tour description for details.
Shop & Shipping
How do I order from your shop? +
Browse our products, note down what you want, then contact us via WhatsApp, email, or phone with your selections. We'll send payment details and ship your order.
How long does shipping take? +
Standard international shipping takes 7-14 business days. Express shipping is available for an additional fee. Tracking information is provided with every order.
Do you offer returns or refunds? +
Yes! We offer 30-day returns for full refund if you're not satisfied with your purchase. Items must be unused and in original packaging.
General Questions
What languages do your guides speak? +
Our guides speak English, German, Bosnian, Croatian, and Serbian. Contact us for tours in other languages.
Are all tours covered by insurance? +
Yes! All our tours are fully insured. We're committed to your safety and follow all local safety regulations.